Postage / Surcharges / Terms
& Conditions / Privacy Policy

Free Shipping:

Orders over £20: FREE 1 - 3 Day Shipping to most parts of the UK.
Orders under £20: FREE Economy 2–3 Day Delivery.

Dispatch and Delivery Times:
Deliveries occur Monday–Friday, 8:00 am to 7:00 pm (excluding public holidays).
Weekend orders are processed for delivery starting the following Tuesday (or Wednesday after Bank Holidays).

Delivery Expectations:
Most orders arrive between 1 - 3 days; however, this is not a guaranteed service.

Typical delivery:
Monday to Thursday orders: Delivered within 48–72 hours.
Larger pallet orders: Allow up to 7 working days for delivery.
Orders delayed beyond 7 days: Customers will be contacted via email or phone with an option to cancel.

Tracking:
Tracking details are provided via email/text upon dispatch.

Customer Support for Delays:
If goods are not received within the expected time, customers should contact the company.
This policy ensures clear communication and expectations for customers regarding delivery.

Signature Requirement:
All deliveries require a signature for security purposes.
Delivery Attempts: If no one is home: The courier will attempt delivery to a neighbour and leave a card indicating the location.

If unsuccessful:
A card will be left, allowing you to contact the courier to arrange a new delivery time.

Contact for Issues:
If you experience delivery problems, contact the company 07834768348 for assistance.

Card Payments:
Orders can only be shipped to the billing address associated with the card.

PayPal Payments:
Orders can only be shipped to the confirmed address on the PayPal account.

Express Services:
Special delivery services are available for parcels within specific weight ranges (<4kg or 4kg–30kg).
The options include:
Delivery Before 09:00
Delivery Before 10:00
Delivery Before 12:00
Saturday delivery

Please email hellotentcompany@gmail.com

If goods are lost or damaged in transit, customers must report it promptly (within 24 hours) for quick replacement.
This policy ensures a secure delivery process, provides guidance for express services, and outlines steps to resolve any issues that may arise during transit.

Age Requirement:
You must be 18 years or older to place an order on the website.
Prices: All product prices are displayed on the website.
Delivery costs may apply and are calculated separately.

Price Changes:
Prices may change, but any changes will not affect orders that have already been accepted.

Cheque Payments:
Payments by cheque are accepted. Orders paid via cheque will only be dispatched once the cheque has cleared.

Order Rejections:
The company reserves the right to reject orders for:
Insufficient payment, including fraudulent transactions.
Out-of-stock items.

This policy ensures transparency regarding payments and provides clear terms for pricing and order processing.

Illustrative Images:
Product images on the site are for illustrative purposes only.
Some images may include optional extra items that are not included with the product.

Colour Accuracy:
Every effort is made to display colours accurately, but variations may occur due to individual computer display settings.
Product Variations: Actual products may differ slightly from the images shown.
Measurement Tolerances: Sizes, weights, capacities, dimensions, and measurements have a 5% tolerance.

Packaging:
The product packaging may differ from the images displayed on the site.

Availability:
All products are subject to availability.
If a product is unavailable, the customer will be notified via email, and the order will not be processed.

This policy ensures clarity about potential variations between the website content and the actual product received.

Supplier:
Goods purchased from The Tent Company website are supplied by The Tent Company.

Contact Details:
Email: hellotentcompany@gmail.com

Telephone:
+44 7834 768348
+44 7957 154339

Complaints:
For any complaints regarding your use of the website, please contact the team via email at hellotentcompany@gmail.com.

This ensures customers have clear channels for communication and resolution of issues.

Reporting Issues:
Contact the company within 14 working days of receiving goods if they are:
Faulty, Damaged, Not of satisfactory quality -
Resolution Options: The company will either: Repair the item, Deliver a replacement, Refund the price paid, Refund for Faulty Items:
Faulty items must be returned for inspection before a refund is issued.

IIf a fault is confirmed:
You will receive a refund for the item and return postage (up to £10.00).
If return postage is expected to exceed £10.00, contact the company before shipping.

Return Postage:
If the fault cannot be shown before returning the item, you must initially pay for return postage.
Refunds for return postage are limited to £10.00 and will only be issued if a fault is confirmed.
Refund Exclusions: No refund is provided for items: Accidentally damaged, Misused, Caused to fault through improper use, Repaired or altered by the customer, Used in a manner for which they were not intended.

Proof of Purchase:
To receive a refund or replacement, you must prove that the item was purchased from the company.
For gifted items, the original purchaser must be contacted.

Refund Method:
Refunds are issued using the original payment method (credit card, debit card, cash, etc.).

Legal Rights:
Consumers retain their legal rights concerning goods that are faulty or not as described.

This policy does not override your statutory rights.
This policy ensures clarity on returning faulty items and the process for obtaining a resolution.

Limitations of Liability:
The company will not be liable for any of the following, even if we were aware that such damages or loss might arise:
Loss of income, Loss of profits, Loss of markets or reputation, Loss of customers, Loss of use or opportunity, Indirect, incidental, special, or consequential damages

Circumstances Beyond Our Control:
The company is not liable for failure to fulfill obligations due to: Acts of God: e.g., earthquakes, storms, flooding, fire, disease, etc.
Force Majeure: e.g., war, strikes, civil unrest, accidents, embargoes, etc.
Disruptions in Transportation: e.g., air or ground transport issues, mechanical problems, etc.
Other Events: e.g., theft, arson, or latent defects in the shipment contents.

Agreement Terms:
These Terms and Conditions constitute the entire agreement between the parties.
No variation of these terms is valid unless made in writing and signed by both parties.

Privacy Policy:
The company respects the personal privacy of all website visitors.
Visitors should be aware of the information collected and how it is used.
This privacy statement applies solely to data collected from this website: www.thetentcompany.co.uk.
This section clarifies the company’s liability limitations and reinforces the agreement's terms and privacy policy.

Warranty Coverage:
All tents sold by The Tent Company come with a 1-year guarantee against manufacturing defects.
The warranty covers issues such as: Stitching defects, Missing parts, Waterproofing issues, Repairs and Replacements:
Any defective or missing product or component will be either: Repaired to working order, or Replaced with the same or a similar model at the discretion of The Tent Company, at no extra cost and at our expense.

Exclusions:
The warranty does not cover:
Poles or zippers (due to the risk of misuse), Damage not caused by manufacturing defects, such as Wear and tear, Damage due to adverse weather conditions (e.g., wind speeds above 28mph).
Mould or mildew, as it is dependent on storage and environmental conditions beyond our control.

Use Restrictions:
The warranty does not apply to professional or long-term use; it covers leisure camping use only.
For semi-permanent erections, the warranty covers manufacturing defects for the duration of the warranty period.

Damage During Shipment:
If your tent has been damaged during shipment, please: Take pictures of the damage and packaging. Contact us so we can confirm the issue and resolve it as quickly as possible.

Non-Transferable Warranty:
The warranty is non-transferable and only applies to the original purchaser.

Warranty Supplement:
This warranty is provided by The Tent Company and is in addition to your legal rights.
Nothing in this policy affects your statutory rights.
This policy ensures that customers are covered for manufacturing defects while clarifying the limits of the warranty and its application.

Last Updated: 29 November 2024
Company Information: Company Name: The Tent Company
Incorporation: The Tent Company is incorporated under the laws of England and Wales.

Registered Office:
Address: 39 Walford Drive, Solihull, West Midlands, B92 9DW, United Kingdom.
Data Protection and Privacy Measures
The Tent Company is committed to protecting your personal data and ensuring your privacy. Our data protection and privacy measures comply with the following legal frameworks:

General Data Protection Regulation (GDPR)
Regulation: (EU 2016/679)
The GDPR governs the protection of personal data within the EU and the UK.

UK Data Protection Legislation:
This includes any national implementing laws, regulations, and secondary legislation post-Brexit, as well as any successor legislation to the Data Protection Act 1998.

Purpose of this Policy
This Privacy Policy explains how we collect, use, and protect your personal information in compliance with GDPR and UK data protection laws.

For any questions related to your data protection rights or this Privacy Policy, please contact our Data Protection Officer at: hellotentcompany.co.uk.

When you opt-in to receive marketing communications, we will specify the types of communications you are consenting to, such as newsletters, promotions, and product updates. You can choose to opt out of any of these types at any time via the preferences in your account settings or by clicking the unsubscribe link in emails.

We take appropriate technical and organisational security measures, including encryption, firewalls, and secure server technology, to protect your personal data from unauthorised access, alteration, and disclosure.

We use cookies and similar technologies to enhance your experience on our website. By continuing to use our website, you agree to our use of cookies. You can manage your cookie preferences through your browser settings.

We retain your transaction data for a minimum of 6 years for legal and accounting purposes. For other data, retention periods vary based on the type of information and our legal obligations.

If we use automated decision-making processes, including profiling, we will provide you with information about the logic involved and the consequences of such processing. You have the right to object to such decisions and request human intervention.

Security Measures: We take appropriate technical and organizational security measures, including encryption of payment information, firewalls, secure servers, and access control procedures, to safeguard your personal data. While we strive to protect your data, please note that no method of data transmission over the internet is completely secure.

Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve the functionality of our website and enhance user experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can control your cookie settings through your browser at any time.

Retention of Data: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal and accounting obligations. For example, transaction data is retained for at least 6 years in line with tax and accounting regulations.

Data retention periods may vary depending on the nature of the data and its use.

Your Rights: You have the right to access, correct, erase, restrict, or object to the processing of your personal data. You also have the right to withdraw your consent at any time (where applicable). If you wish to exercise any of these rights, please contact us at

hellotentcompany@gmail.com.